Should we require you to provide us with information that you can be identified with, you can rest assured that it will only be used in accordance to the policy set out below.
To ensure the highest levels of confidentiality and safety of customers' information when shopping online in the Koolmax Group, we have employed the services of two internationally recognised companies, namely, COMODO and PayPal. These companies, which are utilised by countless businesses around the globe for their online security services, ensure customers who choose to use the webstore have absolutely nothing to worry about.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. We implement a variety of security measures when a user places an order to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers. We don't store our customer's financial information.
What personal information do we collect from the people that visit our or website?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience.
We will not release your Personal Information to any company outside of The Koolmax Group for mailing or marketing purposes. We don't store Credit/Debit Card or any other kind of financial information in our database. How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
To personalize user's experience and to allow us to deliver the type of content and product offerings in which you are most interested.
• To allow us to better service you in responding to your customer service requests.
• To administer a contest, promotion, survey or other site feature.
• To quickly process your transactions.
• To send periodic emails regarding your order or other products and services.
Do we use 'cookies'?
Help remember and process the items in the shopping cart.
• Understand and save user's preferences for future visits.
• Keep track of advertisements.
• Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies.
Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en We use Google AdSense Advertising on our website.
We have implemented the following:
• Remarketing with Google AdSense
• Demographics and Interests Reporting
We along with third-party vendors, such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions, and other ad service functions as they relate to our website.
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising initiative opt out page or permanently using the Google Analytics Opt Out Browser add on.
If users disable cookies in their browser:
If you disable cookies off, some features will be disabled It will turn off some of the features that make your site experience more efficient and some of our services will not function properly. For example, turning cookies off will cause the website you are purchasing from to forget what is in your shopping cart.
However, you can still place orders over the telephone by contacting customer service.
To enable us to improve the user experience of our website and ensure our content is more informative and relevant to you, we use a third party software which captures mouse movements, pages clicked and certain key strokes. The technology does not capture any sensitive information such as credit card details, passwords etc.
Third Party Disclosure
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice.
If at any time you would like to unsubscribe from receiving future emails, you can email us at
Follow the instructions at the bottom of each email and we will promptly remove you from ALL correspondence.
0845 607 firstname.lastname@example.org Request a Free Quote
0845 607 5153 email@example.com Request a Free Quote